Shipping
Q: Which countries do you ship to?
A: Currently, we ship only to New Zealand and Australia.
Returns & Refunds
Q: What if I am not satisfied with my purchase?
A: We offer a 30-day money-back guarantee. Contact us via our form or email, and we’ll guide you through returns or exchanges.
Q: Are returns free?
A: Yes, returns are covered for defective or incorrect products.
Secure Payment
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, and PayPal. All transactions are encrypted and secure.
Q: Are my personal details safe?
A: Absolutely. We prioritize your security. No banking information is stored on our website.
Products
Q: Can your products be used for all cats?
A: Yes, our products are suitable for kittens and adult cats of all sizes.
Q: Do you offer personalised or custom designs?
A: Some items include customisable options. Contact us if you have a special request!
Customer Service
Q: How can I contact customer service?
A: Email us at felinisyashop@gmail.com. We usually respond within 24 hours.
Q: Can I ask a question before buying?
A: Absolutely !
Customer Reviews
Q: Can I leave a review ?
A: Yes, all reviews are welcome and are a great way for us to help improve our service. You can also share your experience and photos.
Q: How can I leave a review?
A: After receiving your product, click “Leave a Review” on the product page and share your feedback.
Promotions & Offers
Q: How do promotions like “15% off the 2nd mat” work?
A: When you are choosing a mat to buy, you can tick the box "Buy 2 and get a discount!" above the "Add to cart" button. When you do, a 2nd mat of the same model and size will be added to your cart, the discount is applied automatically.